Return Policy & Returns Form

A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.

Return policy

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a person indicated by you, acquired physical possession of the goods. To exercise your right of cancellation, you must inform us (Käpt’n Kurt e.V., Meininger Str. 22, 28205 Bremen, phone number: 0421/22291091, email address: of your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post, a fax or an email). You may use the attached returns form, but this is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the expiration of the 14-day cancellation period.

Effects of cancellation

If you withdraw from this contract we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. You shall send back the goods to weserholz, Gustav-Adolf-Str. 11, 28217 Bremen or hand them over to us without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-days period has expired. We will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions or early lapse of the right to cancel

The cancellation right is not applicable to contracts

– for the delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;

At weserholz we produce the smallest of series of design pieces. Therefore, the cancellation right does not apply to any of our products. On a case-by-case basis, however, products might be exchanged if applicable.


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Returns form

(complete and return this form only if you wish to withdraw from the contract)

Käpt’n Kurt e.V.
Meininger Str. 22
28205 Bremen

email address:

– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)

– Ordered on (*)/received on (*),

– Name of the consumer(s),

– Address of the consumer(s),

– Signature of the consumer(s) (only in case of notification on paper),

– Date
(*) Delete as appropriate


Translated by >> Sabrina Lehner-Liedtke

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